Responses from WestJet Airlines representatives while attempting
to access the complimentary seat selection supposed to be provided to special
needs guests with particular seating requirements…
“Seating for the special needs guests is only available at the back
of the plane”
Rosa Parks anyone?
“We also have to take into account guests who have purchased the
Plus ticketing at a premium charge.
While we do not have first class, this is our version of business class
and their needs to need to met at well”. (the grammatical mistakes are theirs, not mine).
I’m not sure how having a special needs person near the front of
the plane impedes upon the needs of those who have paid money for the Plus
seating, unless…..
Just as a note, the seats that I
initially put forth were not within
Plus seating, they were just not at the other end of the plane. But I guess close, but not within, is still
too close?
The final outcome…. I eventually got a phone call, lots of
excuses, attempts to say I had created an environment for disconnect with no
acknowledgement of the information I had provided, and certainly no apologies,
but was offered seats towards the front of the plane. What a fascinating
experience, and a most entertaining way
to spend my Saturday afternoon. I mean,
I surely don’t have anything better to do, right?
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